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Resetting your AirPort base station restores it to a state that allows you to regain control of it when you lost the base station password or the base station isn't responding as expected. Depending on the base station model, you can perform one or more of these types of resets:
- Soft reset: Resets the base station password and disables security (Access Control and RADIUS settings) for 5 minutes so that you can join the network to make changes. If you make no changes within 5 minutes, the base station reverts to its former settings. Perform this reset if you can't administer the base station because you forgot its password.
- Hard reset: Resets the base station to an unconfigured state, but retains the last saved configuration and any profiles, allowing you to restore your base station from previous settings. Perform this reset when the base station is unresponsive, or you're troubleshooting network issues that aren't resolved by other means.
- Factory-default reset: Like a hard reset, but removes any saved configurations and profiles. Perform this reset if you're selling or giving away your base station. (This does not erase data stored on the built-in hard drive of a Time Capsule, or on any external hard drive connected to the base station.)
When performing a hard reset or factory-default reset:
- The base station is set to request an IP address by DHCP.
- The base station password is set to 'public.'
- The base station name is set to 'base station,' followed by the last six digits of the base station's MAC (Media Access Control) address.
- The base station network name is set to 'Apple Network,' followed by the last six digits of the base station's MAC address.
- The base station won't be visible in the Wi-Fi status menu or AirPort Utility for up to a minute. You may then use the device in its default state or reconfigure it using AirPort Utility.
Before resetting your base station, it's best to make sure that its firmware is up to date, if possible.
Reset 802.11ac or 802.11n models of AirPort base stations
Locate the reset button on the base station, next to the ports. When instructed to do so, press this button with a pen or straightened paperclip.
Soft reset:
- Make sure that the base station is connected to power.
- Press and hold the reset button for 1 second, then release the button. The status light on the base station flashes amber.
- From the Wi-Fi status menu in the menu bar, choose the Wi-Fi network created by your base station.
- Open AirPort Utility, which is in the Utilities folder of your Applications folder.
- Click the icon for your base station in AirPort Utility, then click Edit from the pop-up menu. You can now change the password or reconfigure the base station as needed. When done, click Update.
Hard reset:
- Make sure that the base station is connected to power.
- Press and hold the reset button for about 5 seconds, until the status light on the base station flashes amber rapidly. Then release the button.
- Wait about a minute for the base station to finish restarting.
- Open AirPort Utility, which is in the Utilities folder of your Applications folder.
- Click the Other Wi-Fi Devices button, then select your base station from the list. Click Edit.
- Click the Other Options button.
- Click ”Restore previous settings,” then click Next until you get to the final window.
- When AirPort Utility indicates that setup is complete, click Done.
Factory-default reset, available only with firmware version 7.9.1 on AirPort Time Capsule 802.11ac and AirPort Extreme 802.11ac:
- Disconnect the base station from power.
- While holding down the reset button, connect the base station to power and continue to hold the reset button for about 6 seconds, until the status light on the base station flashes amber rapidly.
- Wait about a minute for the base station to finish restarting. You can then use AirPort Utility to reconfigure the base station.
Reset 802.11b/g models of AirPort Extreme Base Station
Locate the reset button on the base station, next to the ports. When instructed to do so, press this button with a pen or straightened paperclip.
Soft reset
- Make sure that the base station is connected to power.
- Hold down the reset button for 10 seconds, then release the button.
Factory-default reset
- Disconnect the base station from power.
- While holding down the reset button, plug the base station into power and continue to hold the reset button for about 5 seconds, until you see the three status lights turn on. Then release the button.
Reset 802.11b models of Graphite or Snow (Dual Ethernet) AirPort Base Station
Locate the reset button on the base station, next to the ports. When instructed to do so, press this button with a pen or straightened paperclip. If you're using an AirPort Graphite or AirPort Snow (Dual Ethernet) base station, connect your computer directly to the base station using an Ethernet cable.
Soft reset (Mac OS X v10.6 or earlier)
- Make sure that the base station is connected to power.
- Hold down the reset button for 1 second. The middle LED will blink once every second while the device is in soft reset mode. The base station password is set to 'public' and the IP address is reset.
- You can connect to the reset base station using the following manual network settings on your computer:
- IP Address 192.42.249.15
- Subnet 255.255.255.0
- Router 192.42.249.13
- From Wi-Fi status menu , choose the network created by the base station.
- Open AirPort Admin Utility for Graphite and Snow 4.2.5 to reconfigure the base station.
- IP address: Unless you've been given an IP address by your Internet service provider or system administrator, do not change the IP address.
- Reset the base station password.
- Turn encryption on to activate password protection for your network. If you turn on encryption, enter a new password for your network.
- Make changes to passwords or any other settings you require, then click Update. The base station will use the new settings after it has restarted.
Factory-default reset (Mac OS X v10.5 or earlier)
- Configure your computer's TCP settings to connect using Ethernet to:
- IP Address 192.42.249.15
- Subnet 255.255.255.0
- Router 192.42.249.13
- Disconnect the base station from power, then connect it again.
- When all three status lights turn on, hold down the reset button for 30 seconds, until the middle AirPort base station status light turns on. If you're using a Graphite base station and the middle light is green, you pressed the reset button too late. Disconnect power and try again.
- Open AirPort Admin Utility for Graphite and Snow 4.2.5 to reconfigure your base station and reinstall the base station software. The base station name will be set to the Ethernet ID of the base station, such as 00-50-E4-5B-8F-EA.
Your Apple ID is the account that you use for everything you do with Apple, like when you shop the iTunes Store, sign in to iCloud, buy an app, and more. To reset your password, you need to know the email address for your Apple ID. Don't know the email address for your Apple ID?
Reset your password
Instructions vary based on the type of security that you use for your Apple ID. For example, if you're asked to confirm your phone number, use steps for two-factor authentication. Choose the type that you use:
Two-factor authentication
If you have two-factor authentication enabled for your Apple ID, you can reset your password from any trusted iPhone, iPad, iPod touch, or Mac with a password or passcode that's enabled. Can't access any of your devices?
On your iPhone, iPad, or iPod touch
- Make sure that your device has iOS 10 or later.
- Go to Settings.
- Tap [your name] > Password & Security > Change Password, then follow the onscreen steps to update your password. For iOS 10.2 or earlier, tap iCloud > [your name] > Password & Security > Change Password, then follow the onscreen steps.
Need help with the previous step? You might not be signed in to iCloud. Open Settings and tap 'Sign in to your [device]' > 'Don’t have an Apple ID or forgot it,' then follow the onscreen steps. For iOS 10.2 or earlier, tap iCloud > Forgot Apple ID or Password, then follow the onscreen steps.
On your Mac
- Go to Apple menu > System Preferences, then click iCloud.
- Choose Account Details.
- If you're asked to enter your Apple ID password, click 'Forgot Apple ID or password' and follow the onscreen instructions. You can skip the final steps below.
- Click Security > Reset Password. Before you can reset your Apple ID password, you'll be required to enter the password used to unlock your Mac.
Need help with these steps? You might not be signed in to iCloud. Go to Apple menu > System Preferences, then click iCloud. Click 'Forgot Apple ID or password' and follow the onscreen steps.
Use a recovery key
If you updated your Apple ID from two-step verification to two-factor authentication in iOS 11 and later, or macOS High Sierra and later, and you have a recovery key, you can use the recovery key to help reset your password.
If you can't access any of your devices
Borrow a friend or family member’s iPhone, iPad, or iPod touch and follow these steps:
- Open the Find My iPhone app.
- When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
- Tap Forgot Apple ID or Password, then follow the onscreen steps.
Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.
Did you try the previous steps but you still need help? You can still reset your password and regain access to your account with account recovery.
Accounts with or without security questions
- Go to your Apple ID account page and click 'Forgot Apple ID or password.'
- Enter your Apple ID. Did you forget your Apple ID?
- Select the option to reset your password, then choose Continue.
- Choose how to reset your password:
- If you have an account with security questions set up, you can select 'Answer security questions' and follow the rest of the steps.
- To get email instead, select 'Get an email.' To reset your password, use the email that we send to your primary or rescue email address. Didn't get the email?
- If asked for a Recovery Key, use the steps for two-factor authentication or two-step verification instead.
After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
Two-step verification
- Go to your Apple ID account page and click 'Forgot Apple ID or password.'If asked to confirm your phone number, use steps for two-factor authentication instead.
- Enter your Apple ID, select the option to reset your password, then choose Continue. Did you forget your Apple ID?
- Enter your Recovery Key for two-step verification.*
- Choose a trusted device.* We'll send your device a verification code.
- Enter the verification code.
- Create a new password, then select Reset Password.
After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
* If you permanently lost your Recovery Key or access to your trusted device, you can't change your password.
Get more help
- If you still can't sign in with your Apple ID and password, make sure that you entered the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account.